I NEED A COUNSELLOR
This is Our Address:
1A Argyll Street, Stoke, Coventry CV2 4FJ
Telephone: 02476 440095
Here is a map of our location – use the /- buttons to zoom….
As a charitable organisation, we are very dependent on donations, gifts and grants to help cover our costs, and it is becoming increasingly difficult to obtain enough income from these sources. We have therefore taken the decision to change the process for client registration by asking clients for a fixed contribution to our costs before registration and assessment is arranged.
Clients will now be asked for £15 to register their details and get the offer of an initial assessment appointment, applicable to all those who register, either via this website or by telephone. In cases of hardship any concessions will be at the discretion of the management. There are options for different ways to pay that are explained later in the process.
Out of Hours Appointments
Our normal hours for provision of counselling appointments are 8.30am – 5pm, Monday to Friday for those wishing to have appointments outside these hours, e.g. because they are at work during normal hours, these can be arranged, but a charge of £35-£45 per session will be required, dependent on household income.
Client Donations for Counselling Sessions
Voluntary donations from clients for ongoing sessions help support our work, and although we do not turn people away if they cannot afford to make a donation, this will be discussed during your Initial assessment meeting and you will be encouraged to give in accordance with your household income at each session.
We do receive gifts from other supporters, but we are always grateful for donations to support clients who are unable to afford any donations to the work. If you would like to support our work now please select the icon below to be taken to our secure donation site, and you will be able to give either a one-off gift or a regular amount each month. We really appreciate your support!
You can also support our work by shopping online through our new shopping channel Give As You Live – Hundreds of stores will give us a donation if you shop via this page! Just sign up as a shopper, and login to the special page where you will see all the stores that can support our work every time you shop. (note – you need to enter the stores via the special links provided in order for your shopping to be tracked and the donations to be made by the store). Click below to sign up now…
Privacy of your information
Please be assured that all your personal information is kept according to the requirements of both UK law (General Data Protection Regulations 2018) and by the Code of Ethics and Practice that we follow as Counsellors. See the Light House Data Protection Policy for more details.
Here is the new procedure for registering your details for counselling:
STEP 1: Enter your details on the form below, to provide us with information about contact details and your availability for appointments. When you select ‘Register my Details’ this will send us an email to give us your details, although they will not be progressed further until the rest of the process is complete. You will then be asked to select a button that will send you to a new page to continue to……
STEP2: Here you will be given options to choose your payment method to make a small fixed fee to help cover the costs of Registration and Assessment, which are a necessary part of the process. You may choose to either pay by credit/debit card, Cheque or cash. For non-card payments, we will ask you to call into the office to pay cash or send a cheque by post to the address above.
STEP3: If you choose to pay by card online, you will be asked to enter your payment details into our Payment Processing System, PayPal (You do not have to have a PayPal account to use this method). Once your card payment is confirmed, this will send a message to our office and we will be in touch as soon as possible to offer you an initial appointment.
Please call the office on the number above to discuss alternative payment methods with our staff.
What Happens next?
Once you are registered, you will be contacted by one of our Admin staff to arrange an appointment. The first appointment is called an ‘Initial Assessment’. At this meeting we will chat to you to find out about you and discuss your needs for counselling. In some circumstances we may ask you to allow us to talk to your medical/psychiatric practitioner if appropriate and relevant. When the Initial Assessment has been completed, and counselling has been agreed as an appropriate help for you, you will be allocated to a counsellor as soon as one becomes available.
Please read and agree to the Terms and Conditions before starting this process. Key points are as follows:
- The Registration and Assessment fee is a fixed, non-returnable, one-off fee, and in return we will offer you at least one appointment for an Initial Assessment at the Light House, as soon as possible, but at the latest within 6 weeks of completion of payment.
- Appointments are offered, usually by text, on a first-come, first served basis when they become available, and it is up to the client to respond to this information by calling the office to arrange the appointment. If you do not have a mobile/text facility you will be contacted via your land-line.
- It is your choice whether to accept the offered appointment, and if the date/time is not suitable you may request up to three other appointments. We will try and accommodate your preferences regarding dates/times, but if we cannot find an acceptable appointment after three attempts, we may choose to let you know that we cannot accept you for counselling with us.
- If we agree an Initial assessment appointment date/time, we will expect you to attend. If you do not attend and do not give us at least 24hrs notice, you will not be contacted again. If you cancel and let us know, we will put you back on our waiting list and offer another appointment when available. However if you cancel three appointments you will not be contacted again.
AS SOON AS YOU HAVE SUCESSFULLY REGISTERED YOUR DETAILS YOU WILL BE TRANSFERRED TO A PAGE DESCRIBING PAYMENT OPTIONS TO COMPLETE THE PROCESS.